The Soulful Salon respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our salon, book appointments, purchase services, or communicate with us. We only collect information necessary to provide you with high-quality beauty and wellness services. We do not sell, rent, or trade your personal information to third parties for marketing purposes. This policy applies to all clients and visitors of The Soulful Salon in Chennai. By using our services, you consent to the practices described in this policy.
We collect basic contact details such as your full name and mobile number when you book an appointment. We may record service history including the treatments you have received and dates of visits. If relevant to your service, we note any mentioned allergies, skin/hair sensitivities or medical conditions you voluntarily disclose. We keep records of payments made (amount and mode only – we do not store complete card details). We may collect feedback or comments you provide about your experience. No photographs of clients are taken or stored without your explicit written consent.
Your name and phone number are used to confirm, remind and manage your appointments. Service history helps our stylists provide consistent, personalized, and safer treatments. Allergy or sensitivity notes are used solely to protect your health during services. Payment records are maintained for accounting, taxation and resolving any billing disputes. We use your contact details to inform you about important service-related updates or urgent rescheduling. Feedback you share helps us improve service quality and staff training.
We do not share your personal information with any third party for marketing or promotional purposes. We may share limited information with payment gateway providers only to process your transactions securely. In rare cases we may disclose information if required by law, court order, or government authority. Your details may be shared with our internal staff or contracted professionals strictly for delivering salon services. We do not share client health or sensitivity information outside the salon environment. No client data is shared with analytics companies or advertising networks.
Your information is stored securely in password-protected digital systems and physical appointment registers. Access to client records is restricted to authorized salon staff only. We use industry-standard measures to protect against unauthorized access, alteration, disclosure or destruction of data. Physical documents are stored in locked cabinets when not in active use. We regularly review our security practices to maintain protection of client information. We do not retain unnecessary data beyond what is required for service and legal purposes.
We keep basic appointment and service records for up to 3 years from your last visit. Payment-related records (without card details) are retained for the period required under Indian taxation laws. Allergy or medical notes you provide are kept only as long as they remain relevant to your ongoing safety. After the retention period, information is securely deleted or destroyed. We do not keep records indefinitely. You may request deletion of your non-essential records earlier, subject to legal and operational requirements.
You have the right to ask what personal information we hold about you. You may request correction of any inaccurate details we have recorded. You can ask us to restrict or stop using certain information where permissible. To exercise these rights, please contact us in person or via phone during salon hours. For any privacy-related questions or concerns, reach out to our salon manager. We will respond to your requests within a reasonable time frame as per applicable law. Thank you for trusting The Soulful Salon with your care.